what about us? staten ilan, the rockaway, queens, they want to know why the red cross is not there in some cases. what can you tell them? >> well, first of all, we are there now. but i have to say, it was difficult breaking through. and i understand their frustration because when the storm first hit, we weren't there. it broke our hearts. we were tied up with the same challenges that all new yorkers were facing -- shortages of fuel, gnarled-up traffic, fallen-down trees. but we are in those areas now. our volunteers have reported in that they're walking meals over fallen-down trees. it is very, very difficult. and when have you lost everything and you haven't seen help, it's frustrating, it's frightening. it's heart breaking. but we are in those areas now. we are doing our absolute best to help every single person in need. i just eye wish i could click my fingers and put someone in front of every doortep that has been impacted by this storm. we have 5,000 volunteers in the affected area. and our vol